Customer Service Intern - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

Milliman, Inc. is recognized as a leading firm providing data, products, and professional services to the insurance industry. IntelliScript, a Milliman practice, delivers real-time data and underwriting decision-support tools to health and life insurers through software-as-a-service (SaaS) products. IntelliScript helps clients interpret and use electronic medical data, including prescription histories, diagnoses, and treatment information, to support underwriting and pricing decisions.

The Operations team works closely with partners across IT, Data Analytics, Account Management, Sales, and Product. As a Customer Service Intern, you will support important day-to-day processes that help ensure consumers receive timely, accurate service and that internal operations run smoothly.

What you will be doing

In this internship, you will support the Operations team with customer service and administrative tasks related to consumer inquiries and regulated reporting processes. Responsibilities may include:

• Enter, update, and maintain customer information in Salesforce and other internal systems

• Provide professional support to consumers by phone and email, helping answer questions and route issues appropriately

• Learn IntelliScript procedures and applicable Fair Credit Reporting Act (FCRA) guidelines to support a positive consumer experience

• Assist with documentation, tracking, follow-up activities, and other operational tasks as assigned

What we need

• Currently pursuing a degree at an accredited college or university

• High school diploma or GED required

• Strong written and verbal communication skills

• Intermediate proficiency with Microsoft Word, Excel, and Outlook

• Strong attention to detail and ability to handle confidential information responsibly

• Organized, dependable, and willing to learn

What you bring to the table

• Ability to follow established processes while keeping projects moving and deadlines on track

• Strong analytical skills with the ability to identify issues and present thoughtful solutions

• A proactive, "let's find a way" mindset-no task is too big or too small

• Commitment to resolving customer needs and delivering a high-quality experience

• Clear, professional communication across phone, email, video, and in-person interactions

• Comfort working in an entrepreneurial, collaborative, and fast-paced environment

• Ability to balance detailed, repeatable processes with recognizing trends and solving problems

• Strong attention to detail and pride in getting things right

• Curiosity and enthusiasm for continuous learning and skill development

• Self-driven approach to assessing needs, researching solutions, and finding common ground

• Commitment to professional growth and ongoing education

• Ability to prioritize multiple projects and tasks at various stages

• Excellent organization and multitasking skills

Wish List

• Experience using Salesforce to locate and record information

• Knowledge of the insurance industry

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Compensation:

The overall range for this role is $19.00 - $43.00. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.This is a non-exempt overtime eligible role

Location:

The expected application deadline for this job is September 14, 2026. This position is open to remote work anywhere in the US. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed

Benefits:

We offer competitive benefits which include the following based on plan eligibility:

• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.

• 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.

• Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.

• Transportation - Pre-tax savings for eligible transit and parking expenses.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

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