Bamboo Bridge Strategic Account Manager

Bamboo Health is the leader in Real-Time Care Intelligence solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country's largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments!

Summary:

The Bamboo Bridge Strategic Account Manager serves as a client partner and liaison across assigned regions, responsible for growth, retention, and strategic alignment of the Bamboo Bridge platform within payer and provider ecosystems. Serving as the primary point of contact, you'll ensure client success through strategic and tactical oversight of all account activities. This includes fostering relationships with key stakeholders to ensure the Bamboo Bridge solution meets their evolving needs. The role focuses on account success and operational expansion - driving adoption of the Bamboo Bridge model, scaling existing use cases and associated pivotal care moments while also promoting uptake of additional use cases.

What You'll Do:

• Serve as the primary point of contact for assigned provider and payer executives and other client stakeholders, ensuring all contractual commitments and key enablement factors for Bamboo Bridge engagement and adoption are met. Responsible for client account strategy, governance, and results to plan relative to Bamboo and client proformas.
• Drive adoption of the Bamboo Bridge operational playbook and scale use cases across assigned clients.
• Develop and maintain strong relationships with key provider and payer stakeholders to promote growth and ensure satisfaction.
• Track and analyze performance metrics and KPIs to confirm ROI delivery, alignment with strategic goals, and proactively identify opportunities for improvement or expansion to exceed client expectations.
• Lead strategic discussions and advise clients on enhancing behavioral health care navigation program effectiveness, positioning Bamboo Bridge as essential to their operations.
• Act as an escalation point for internal teams, ensuring timely project delivery and resolution of issues.
• Collaborate cross-functionally with Product, Marketing, Operations, and Engineering to deliver scopes of work, change orders, and service enhancement documentation with accuracy and professionalism.
• Identify and pursue upsell opportunities in partnership with internal teams to expand program scope or improve service delivery.
• Oversee successful contract renewals, extensions, project additions, and other contract modifications.
• Provide expert insights to clients on integrating Bamboo Bridge within broader public health initiatives and systems.
• Identify repetitive tasks and partner with team leads to implement scalable automation solutions.

What Success Looks Like:

In 3 months...

• You've developed a solid understanding of Bamboo Health's product portfolio, with particular depth in the Bamboo Bridge solution.
• You've built strong relationships with your assigned provider and payer clients and begun to understand their unique needs within the behavioral health space.
• You've identified at least one opportunity in your role to pilot or apply AI or automation (e.g., streamlining a task, summarizing data, generating content).

In 6 months...

• You're independently managing your accounts with a clear grasp of each client's strategic initiatives, challenges, and priorities.
• You're fluent in key performance metrics and KPIs for success and actively contribute to monthly performance reviews.

In 12 months...

• You've become a trusted expert on your clients' programs and have developed strategic account plans focused on risk reduction, client experience, and operational and revenue growth.
• You consistently meet or exceed quarterly and annual retention and operational scale targets.
• Your clients are seeing the desired ROI or a clear pathway to do so.

What You Need:

• Bachelor's degree in business, healthcare, or a related field is a bonus.
• 7+ years of relevant experience, including 3+ in strategic healthcare accounts.
• Proven ability to engage and influence C-suite executives, and manage complex, multi-stakeholder partnerships across geographies.
• Account management experience in healthcare IT, value-based care, healthcare services, SaaS, or a similar field, with a focus on behavioral health and/or substance use disorder sectors being a plus.
• Proven track record of retaining clients and expanding accounts through strategic relationship management, including complex contract management and negotiation.
• Strong technical acumen, with the ability to collaborate with technical teams and translate complex software concepts into business value.
• Demonstrated ability to leverage data analytics and AI-driven insights to inform client strategy, identify growth opportunities, and improve operational outcomes.
• Strong project management and problem-solving skills, with the ability to manage multiple priorities and navigate complex payer and provider environments.
• Self-motivated, adaptable, and comfortable working independently in a fast-paced, remote environment.
• Comfortable using or learning AI-supported tools and other new technologies to improve workflows.
• Ability to travel periodically for work.

What You Get:

• Join one of the most innovative healthcare technology companies in the country.
• Have the autonomy to build something with an enthusiastically supportive team.
• Learn from working at the highest levels and on the most strategic priorities of the company, including from world-class investors and advisors.
• Receive competitive compensation including health, dental, vision and other benefits.

Belonging at Bamboo

We Care. #BambooHealthValuesCare

Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time - regardless of physical, behavioral or social barriers.

We're a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.

Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.

Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.

#LI-Remote