Student Services Specialist Sr (Admissions & Records)

$20.82 - $27.07/hourly, DOE

111

Fall/Spring Hours: Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm

Some evenings and weekends may be required.

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Student Services Specialist Senior provides comprehensive student support services within Admissions, Records, and Registration, including transcript evaluation, records management, enrollment services, and compliance reporting. This position serves as a lead resource and designated enrollment contact for specialized enrollment populations, including dual enrollment, sponsored students, workforce partnerships, Under 18 enrollments, and academic and occupational program cohorts. The position applies complex policies and procedures, ensures compliance with applicable regulations and institutional policies, and supports accurate and efficient enrollment processes. The Student Services Specialist Senior provides service and guidance to students, faculty, staff, and front-line team members across in-person, digital, and phone channels. The position reviews records and reports for accuracy, resolves discrepancies and complex enrollment issues, provides training and guidance to staff, and contributes to process improvement and quality assurance efforts. This position also provides cross-functional support for athletic eligibility, graduation, enrollment processing, and general one-stop services.

The successful candidate demonstrates strong attention to detail, sound judgment, effective communication, flexibility, and the ability to manage competing priorities. The position requires the ability to adapt to changing needs and priorities and to take on special projects, assignments, and other duties as needed to support departmental and institutional goals while maintaining accurate, reliable, and student-centered service.

40% - Specialized Enrollment Services and Complex Case Resolution
Leads assigned enrollment activities for specialized student populations, including dual enrollment, sponsored students, workforce partnerships, under 18 enrollment, and program cohorts. Serves as a subject matter resource and liaison for assigned populations. Reviews applications, eligibility requirements, and supporting documentation; evaluates individual circumstances; determines appropriate processing actions within established guidelines and authority; and researches and resolves moderately complex enrollment issues. Provides guidance on enrollment requirements, eligibility, documentation, and procedures.

30% - Admissions, Registration, Student Records, and Compliance
Performs technically complex admissions, registration, enrollment, and student records functions for credit and non-credit programs. Processes student applications, enrollment changes, tuition classification, identification authorization, enrollment verifications, program plan updates, and other records transactions. Reviews and verifies documentation and student records; researches discrepancies and takes appropriate corrective action to maintain accurate and complete records. Conducts records and enrollment report audits to support compliance with enrollment reporting, and applicable laws, policies, rules, and regulations.

20% - General Student Services and Cross-Functional Support
Provides front-line backup support, assisting new and continuing students with admissions, records, registration, and related enrollment questions. Responds to inquiries through in-person, telephone, email, chat, and other electronic communication channels. Provides information regarding established procedures, researches and resolves routine and moderately complex service issues, and identifies appropriate resources when additional assistance is needed. Provides cross-functional support to athletic eligibility, graduation, transcript evaluation, and other back office responsibilities.

10% - Workflow Coordination, Reporting, and Staff Support
Facilitates office workflow, processing priorities, and deadlines and supports the implementation of established policies and procedures. Assists with institutional, regulatory, and external reporting by gathering and validating required information. Provides training, orientation, and technical guidance to staff and student workers. Performs other duties as assigned.

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

1. Two (2) or more year's experience working in a higher education environment such as admissions, records, registration, or enrollment services.
2. One (1) or more years of experience working with students with varied backgrounds, experiences, and educational needs.
3. Two (2) or more years of customer service experience with a high degree of public contact, such as in-person, telephone, online, text and/or email communication.
4. Two (2) or more years of experience utilizing online student information systems, online financial systems, human resource and/or payroll systems.
5. Proficient written communication skills, demonstrated in the cover letter, with the ability to clearly explain complex academic policies and procedures.
6. Two (2) or more years of experience working with federal regulations processes and policies.
7. One (1) year of full-time, relevant MCCCD experience within the previous two (2) years.

• MCCCD does not sponsor individuals for any type of work visa.

• May be required to work evenings and weekends
• May require prolonged periods of viewing a computer screen and using a keyboard

• Travel to campus during interview/selection process will be at candidate's own expense.

ADA AND OTHER REQUIREMENTS
Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions: Work is routinely performed in an indoor, office environment.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Apply on or before 11/01/2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.