Student Services Specialist Sr (Veteran Services)

$20.82 - $27.07/hourly, DOE

111

Monday - Thursday, 9:15am - 6:15pm; Fridays, 8:00am-4:00pm
Summer Hours: Monday - Thursday, 7:00am-6:00pm

Some evenings and weekends may be required

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor's degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

The Student Services Specialist Sr. provides frontline Veteran Services support, while independently performing School Certifying Official functions, including VA enrollment certifications, amendments, tuition and fee reporting, student file review, compliance follow-up, and maintenance of audit-ready records. The position also coordinates student resource referrals, resolves routine benefit and enrollment issues, and supports quality-control reviews that directly affect student payments and institutional compliance. Additionally, this role supports staff cross-training, document processing, and quality assurance; along with assisting during peak enrollment coverage, providing continuity of service required to support the department's growing veteran and dependent student population.

30% - VA Education Benefit Certification and Compliance: Performs School Certifying Official duties, including reviewing student eligibility and enrollment documentation; processing VA enrollment certifications, amendments, adjustments, tuition and fee submissions, and enrollment changes; monitoring certification requirements; and ensuring transactions comply with Department of Veterans Affairs regulations and institutional procedures.

25% - Frontline Student Service, Intake, and Communication: Provides in-person and virtual frontline service through Veteran Services, including Desk 12, the Veteran Center, telephone, email, chat, and call-back services. Reviews Requests for Benefits and supporting documentation, responds to student inquiries, explains benefit and college processes, resolves routine issues, and escalates complex cases as appropriate.

20% - Compliance Review, Records Management, and Audit Readiness: Reviews student files for completeness and accuracy; conducts routine compliance checks and second reviews; follows up on missing or conflicting documentation; monitors enrollment changes, reporting issues, and potential debt or overpayment concerns; maintains audit-ready records; and assists with preparation for internal reviews and VA compliance survey activity.

15% - Student Resource Navigation and Follow-Up: Identifies academic, financial, benefit-related, and other barriers affecting veteran and dependent students; provides resource navigation and warm referrals to appropriate college, VA, and community resources; documents student contacts and next steps; and follows up when additional action is needed to support persistence and completion.

10% - Training, Quality Assurance, Outreach, and Other Duties: Participates in required VA and departmental training; supports staff cross-training, process documentation, and quality assurance; assists with peak enrollment coverage, outreach, and Veteran Services activities; collaborates with college departments and external partners; and performs other duties as assigned.

Associate's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job, unless otherwise subject to requirements established by law or regulation.

1. Bachelor's degree from a regionally accredited institution in Education, Liberal Arts and/or Sciences.
2. Experience supporting veterans, military-affiliated students, or other specialized student populations in a higher education setting.
3. Experience administering or supporting VA educational benefits, including enrollment certification and School Certifying Official responsibilities.
4. Experience interpreting and applying federal, state, district, institutional, or VA requirements and maintaining documentation for compliance or audit purposes.
5. Experience with student information systems, VA certification systems, electronic forms, reporting tools, and Microsoft or Google productivity applications.
6. Demonstrated experience providing high-level customer service through in-person, telephone, email, chat, and virtual formats; resource navigation and follow-up; staff training; and cross-departmental coordination.
7.One (1) year of full-time, relevant MCCCD experience within the previous two (2) years.

• MCCCD does not sponsor individuals for any type of work visa.
• May be required to work evenings and weekends
• May require prolonged periods of viewing a computer screen and using a keyboard.
• Travel to campus during the interview/selection process will be at the candidate's own expense.

ADA AND OTHER REQUIREMENTS
Positions in this class typically require: reaching, standing, walking, lifting, typing, grasping, talking, hearing, seeing, and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions: Work is routinely performed in an indoor, office environment.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Apply on or before 11/03/2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.