Senior Director, Change Management

• Review integrated Business and Technology plans as a single, combined view to ensure employee change readiness and alignment
• Identify gaps from a change perspective that impact both employees and members while partnering with senior leaders across the business to address these gaps
• Engage directly with integration workstreams to surface insights, share findings, and drive course correction where needed
• Build a cohesive change that contemplates the appropriate type of change readiness needed along with the sequence and cadence of activities
• Take ownership to bring the right capabilities and stakeholders to the table (e.g., Communications, L&OD) to execute the plan and ensure alignment on actions required to mitigate risk
• Lead change management in the EPMO
• Build process improvement mentality into the business through targeted and well applied use of LEAN, Agile, Six Sigma, PROSCI, and other change management and process improvement methodologies
• Apply a data-driven and analytical approach to improvement, including identifying metrics to measure success of change initiatives, and overseeing the implementation of a KPI dashboard
• Build, evangelize, and constantly improve a comprehensive and well-loved-change management framework and all the tools and resources that go with it
• Research emerging industry trends, new technologies, concepts, and techniques to update current approaches and keep us at the forefront
• Prepare budgetary recommendations and effectively manage allocated resources, always seeking greater efficiencies, but never at the cost of effectiveness
• Leverage change champions to assist with this work.

Essential Skills:

• Minimum Education: Bachelor's degree required; Master's degree in Organization Development, MBA, Organization or Industrial Psychology, or other related fields preferred
• Minimum 8 years of experience in a senior leadership role for mid to large-size organization (1000+ employees) with specific knowledge and/or expertise in leading large scale enterprise change, with a measurable record of improved organizational effectiveness.
• Experience in the financial services industry with expert understanding of financial products, functions, and processes is preferred
• Demonstrated ability to influence and build strong relationships with leaders at all levels and partners across the organization, especially Executives
• Ability to think strategically, and demonstrated track record of developing and implementing an end-to-end change management strategy aligned to the advancement of the business objectives
• Manage large, complex projects with significant capital spend, executive visibility, cross-functional dependencies, regulatory considerations, vendor involvement, and enterprise business impact.
• Identify cross-functional dependency risks, sequencing gaps, decision delays, ownership issues, funding constraints, vendor challenges, and resource conflicts that may impact portfolio execution.
• Support M&A integration execution by ensuring decisions are made with appropriate
• consideration of conversion readiness, operational impact, technology dependencies, financial exposure, regulatory evidence, and member experience.
• Lead end-to-end project management and change management for multi-disciplinary programs.
• Establish project governance: charters, business cases, stakeholder maps, change impact assessments, timelines, and RAID logs.
• Working knowledge of Microsoft Office Suite
• Certification/License: Change management certification such as PROSCI, Kotter, Lean, Six Sigma, Agile or other accredited certifications not required, but highly desired