Business Analyst 2

Join a global technology leader at the forefront of innovation, shaping the future of digital experiences and cloud services. As a valued partner with Aquent, you'll contribute to groundbreaking initiatives that impact millions worldwide.

Are you a detail-oriented problem-solver with a knack for organization and a passion for operational excellence? We're seeking a dynamic individual to join a pivotal team, acting as the 'front door' for critical infrastructure capacity requests. Your meticulous work will ensure the smooth flow of operations, directly enabling strategic resource allocation and empowering technical leads to focus on complex challenges. This is your chance to make a tangible impact on the efficiency and responsiveness of a vast technological ecosystem.

Responsibilities

• Triage and manage a high volume of incoming requests within a case tracking system, ensuring accuracy and completeness.
• Route requests to appropriate owners and resolve routine cases efficiently using documented procedures.
• Perform meticulous data validation, including checking IDs, SKUs, regions, and core counts, and identifying discrepancies.
• Utilize advanced spreadsheet skills for budget tracking, data reconciliation, and generating weekly metrics.
• Craft clear and concise written communications for follow-up requests and escalation summaries.
• Adhere strictly to operational procedures and exercise sound judgment in escalating complex issues to appropriate personnel.
• Coordinate effectively with various internal teams, tracking action items through to successful closure.
• Provide essential operations support, focusing on infrastructure capacity, while adhering to established policies and guidelines.

Must-Have Qualifications

• Associate or bachelor's degree in business management, economics, finance, accounting, or a relevant field.
• 2-4 years of experience in operations coordination, service desk, case management, or a similar queue-based role.
• Proficiency with ticketing/case management systems such as Azure DevOps, ServiceNow, JIRA, or similar.
• Advanced Microsoft Excel skills, including lookups, pivot tables, and data reconciliation.
• Familiarity with cloud infrastructure concepts.

Nice-to-Have Qualifications

• Demonstrated strong analytical and logical approach to problem-solving.
• Proven critical thinking and pattern recognition abilities.
• Ability to operate with a degree of independence.
• Relevant help desk experience.
• Exceptional written communication skills for clear and concise interactions.
• Strong process adherence and sound judgment for knowing when to escalate.
• Experience with stakeholder coordination and managing action items.