Job Description
Role Summary
We are seeking a hands-on Moveworks Agent Developer and enterprise integration engineer to design and build secure, conversational employee experiences for common HR requests. This is an engineering role, not a ServiceNow administration or purely functional HRSD position. The developer will translate HR processes and employee journeys into intuitive agent workflows and integrate Moveworks with ServiceNow HRSD, Workday, identity platforms, Microsoft 365, and other enterprise systems.
Required Qualifications
- Demonstrated hands-on experience in application, workflow, or enterprise integration development,
- with the proficiency required to independently design, build, troubleshoot, and support production-grade solutions.
- Strong engineering fundamentals in REST APIs, JSON, authentication, authorization, integration patterns, debugging, and workflow automation.
- Hands-on experience building or integrating Moveworks, ServiceNow Virtual Agent, Now Assist, conversational AI, employee self-service, AI agents, or comparable workflow experiences.
- ServiceNow HRSD technical experience, including workflow automation, integrations, APIs, and case management. Administrative or functional HRSD experience alone is not sufficient.
- Experience integrating two or more enterprise platforms such as Workday, ServiceNow, Microsoft 365, Active Directory / Entra ID, IAM, SailPoint, ADP, or Workday Payroll.
- Understanding of employee experience and HR journeys, including HR requests, knowledge, approvals,
- cases, and status inquiries.
- Understanding of RBAC, secure API integration, data privacy, logging, and production support considerations.
- Ability to explain what was personally built, how the workflow operated, how systems were authenticated, and how exceptions were handled.
- Ability and willingness to work onsite in Malvern, Pennsylvania, as required for the role. This position is not available in an alternate location.
Preferred Qualifications
- Direct hands-on experience with Moveworks Agent Studio, Tool Studio, plugin development, actions, and
- triggers.
- Workday HCM, Workday API, ServiceNow HRSD, or HR case-management integration experience.
- Experience building agent workflows that span multiple enterprise systems.
- Experience designing conversational UX for employee self-service.
- Familiarity with MCP or modern agent orchestration patterns.
- Experience in financial services or another highly regulated enterprise.
- Git, CI/CD, automated testing, and structured release-management practices.
Adjacent Experience and Learning Agility
- Direct Moveworks experience is preferred but is not the only acceptable path. Candidates with strong
- adjacent experience may be considered when they are self-guided learners, have implemented agents or
- conversational workflows for employee requests, and can demonstrate strong ServiceNow, API,
- authentication, workflow, and enterprise integration fundamentals. "Trainable on Moveworks" does not
- mean junior on the underlying technologies.
Representative Initial Use Cases
- PTO and leave: view balances, submit or cancel requests, support approvals, and provide status.
- Benefits and payroll: find a pproved information and guide employees to authorized actions.
- Onboarding and offboarding: coordinate tasks, access, forms, approvals, and status across systems.
- HR knowledge: answer policy and process questions using approved enterprise content.
- Learning: locate required training and retrieve authorized completion status.
- HR cases: initiate requests, collect required details, route cases, and provide updates.
- Employee information: retrieve authorized profile or employment information with appropriate access controls.
Roles & Responsibilities
- Design and build conversational HR agents using Moveworks Agent Studio / Tool Studio, plugins, actions, triggers, and secure enterprise integrations.
- Engineer employee-facing automation for PTO, benefits, onboarding/offboarding, HR cases, knowledge, approvals, learning, payroll, and status inquiries.
- Develop and troubleshoot integrations using REST APIs, JSON, OAuth/OIDC, service accounts, webhooks, and related authentication and authorization patterns.
- Build ServiceNow HRSD workflows covering case creation, routing, updates, approvals, knowledge, status, and exception handling.
- Integrate Moveworks and HR workflows with Workday, ServiceNow, Microsoft 365, Active Directory / Entra ID, IAM, SailPoint, ADP, Workday Payroll, and comparable enterprise platforms.
- Create conversational experiences that minimize steps, collect required information, invoke backend actions, and provide clear confirmations or status updates.
- Implement enterprise controls including role-aware access, validation, privacy safeguards, audit logging, error handling, monitoring, and guardrails.
- Partner across teams including HR, Workday, ServiceNow, IAM, UX, security, product, and enterprise architecture.
- Test end-to-end outcomes including agent accuracy, workflow completion, API behavior, user experience, security, and exception paths.
Generic Managerial Skills, If any Ability to collaborate effectively across geographically distributed teams. Influence and guiding junior team members
Salary Range: $135,000-$141,000 a year Location
Malvern, PA
Function
TECHNOLOGY
Role
Engineer
ID
436845
Skills
Workday Integration
Salary Range
$135,000 - $141,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE |
Tata Consultancy Services
$135,000 - $141,000
Oct 28, 2026