Manager, Customer Relations and Permit Program Operations

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

• Accountable for setting goals and objectives for team members to achieve standards and outcomes.
• Serves as the direct supervisor of customer relations staff to ensure job function standards and outcomes are met.
• Manages staff hiring, training, work schedules, and disciplinary actions.
• Communicates performance expectations and conducts performance evaluations.
• Evaluates permit program methodology and corrects deficiencies.
• Responsible for configuring permit setup in the parking software and online parking portal.
• Ensures configurations function properly to maximize efficiencies in U of A garage and surface lot operations.
• Actively participates in rapid problem-solving when malfunctions occur.
• Develops and implements new parking permit programs for U of A, departments, and affiliated/non-affiliated entities.
• Creates new parking locations and permit processes, working independently alongside other managers or designated area personnel.
• Addresses varied challenges by using policies and practices as a guide, while utilizing analytical reasoning to resolve complex issues without a prescribed solution.
• Responsible for creating and updating Standard Operating Procedures.
• Explains policies, standards, and processes of the job area to internal and external stakeholders.
• Enforces U of A cash handling, PCI, and PTS compliance in accordance with appropriate policies and procedures.
• Responsible for the annual budgets and tracking expenditures.
• Manages customer online appointments, the call center, department emails, and live chat.
• Determines the maintenance and replacement of cash handling and credit card equipment.

Knowledge, Skills, and Abilities

• Ability to communicate effectively with a variety of groups and individuals.
• Knowledge of program setup and implementation.
• Strong leadership and team collaboration skills.
• Proficiency in Excel and data analysis.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.
• Must have a valid driver's license and ability to drive according to
  the University Fleet Safety Policy.