Public Safety Dispatcher

Payroll Title: PUBL SFTY DISPATCHER

Job Code: 5216

Job Open Date: 08/31/22

Application Review Begins: 09/15/22

Department Code-Name: POLI - Police Department

Percentage of Time: 100%

Collective Bargaining Unit (CBU): CX - Clerical Unit

Grade Type/Grade: N/A

FLSA Exemption Status: Non-Exempt

Work Location: Public Safety Building 574

Budgeted Pay Rate/Range: $35.71/hr.-$45.58/hr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Days/Hours: Mon-Fri, Sat, Sun, Shift includes Day, Evening, Weekend

At the University of California, Santa Barbara, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome, and included. Our culture of openness,, freedom, and belonging make it a special place for students, faculty, and staff.

The University of California, Santa Barbara, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1891, UC Santa Barbara has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States, and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at UC Santa Barbara, you can expect to be a part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students, and community partners.

Monitors/operates all equipment and accesses all resources within the Dispatch Center. The majority of each shift is at the console monitoring radios and alarms, radio dispatching personnel, answering phones, computer input/retrieval using specialized software, including CLETS, alarm software, and 911/telephone software in addition to common Microsoft Windows-based programs. This position may also require the release of emergency messages and communications to the UCSB community in the event of an emergency.

• High School Diploma or equivalent education and experience.
• 1-3 years of law enforcement agency experience or equivalent education and experience.
• Read, write, speak and understand English fluently.
• Proficient typing data/entry, familiarity with computer operations, excellent communication and Customer Service skills, ability to deal well with stress and stressful situations.
• Meet all other requirements for public safety dispatcher as established by the law and the Commission on Peace Officer Standards and Training (POST).

• Knowledgeable of the International Association of Campus Law Enforcement Administrators (IACLEA) accreditation process and requirements is highly desirable.
• Understanding of modern policing issues, philosophies, practices and trends as applied within the University environment.
• Prior experience as a Public Safety Dispatcher.

• Ability to use vehicles, computer systems and other technologies and tools utilized by police agencies.
• Mandated reporting requirements of Child Abuse.
• Mandated reporting req of Dependent Adult Abuse.
• Satisfactory criminal history background check.
• Ability to work in a confined work environment until relieved.
• Successful completion of a pre-employment psychological evaluation.
• Successful completion of a six month in-house training program.
• Ability to work rotating shifts on days, nights, weekends and holidays.
• Successful completion of the POST Dispatcher test.
• UCSB is a tobacco free environment.

For full consideration, please include a resume and a cover letter as part of your application.

Emergency Calls: 10%

Answers all emerency 911, Campus Emergency, and Elevator Emergency telephone lines for campus and all University owned housing and property. Utilizes special telephone equipment to communicate with the deaf in emergencies (TDD). Responds by calming, assuring, and directing the caller; verifying the location; evaluating emergency information (medical, crime-in-progress, fire, and other life-threatening occurrences) for priority ranking before dispatching emergency unit personnel. Dispatches appropriate emergency unit (police, rescue, or fire) utilizing two-way radio system. Operates radio system in accordance with regulations of the Federal Communications Commission and University Communications Manual.

Radio Communications & Briefings: 35%

Monitors all radio receivers assigned to console in order to coordinate interagency response as required. Assures safety of field personnel by monitoring and maintaining communication links, and researching information for field personnel through department records and State/County criminal, civil, and vehicle regulations and codes. Broadcasts information received from other police agencies on wanted persons and vehicles. Rebroadcasts all-points bulletins. Transmits radio traffic to and from other stations or agencies. Keeps the duty sergeant or watch commander informed of all unusual or critical incidents. Likewise must notify appropriate supervisors of critical incidents (i.e., Chief of Police, Facilities Management, Public Information Officers for press releases, etc.). Attends shift briefing if possible, and briefs next dispatcher going on duty as to current situation in the field and any other important information regarding equipment status and any current alarms. Receives information from units in the field regarding calls for service and field-initiated activity.

Log & Record Maintenance: 10%

Maintains chronological record of all calls, critical or routine, in accordance with FCC regulations and University Police Communications Manual. Maintains Department Information Logs including Daily Activity Logs, and Be-On-the-Lookout logs. Also maintains centralized resource books such as Policies and Procedures, General Orders, Administrative Orders and Departmental Information. Provides check-out system of University building master keys for Police Personnel and other University employees as appropriate.

Public Information: 10%

Receives general calls-for-service from the public or other allied agencies by telephone, teletype, or in person at the front counter. Provides assistance to the public by answering questions regarding departmental procedures, directions and general information.

CLETS/NCIC operator/equipment monitor: 15%

Monitors, operates, and maintains security of California Law Enforcement Teletype System (CLETS)/National Crime Information Center (NCIC) information system. Enters data and makes inquiries regarding wanted persons, vehicles, and property for patrol, detectives, and records personnel. Monitors, operates, and maintains security of multitrack recording equipment and a variety of computer systems (911 address database, campus fire alarms, CLETS terminal and campus equipment alarm computer). Monitors and responds to campus burglary, robbery, fire and equipment alarms. Must receive, acknowledge, and confirm alarm information by computer and emergency or maintenance personnel.

Support Services: 20%

Provides support for the Community Service Organization by answering escort line and dispatching CSOs according to request and call priorities; answering general business lines and dispatching CSOs for building access assistance, lock cuts, bicycle licensing, bicycle parking, ownership disputes, impounds and releases and skateboarder complaints. Provides support for Lost and Found Office by providing information to the public regarding lost and found; receiving lost items and returning found items to the public; and forwarding items to Lost and found Storage. Provides support service for Records Division by processing, filing, and researching reports; indexing and filing Departmental Contacts Cards; entering information or inquires into the computerized CLETS system related to departmental criminal records; providing telephone support for Records personnel; assisting departmental personnel in obtaining report information; maintaining Daily Logs from which the Records division obtains information for statistical purposes as mandated by the State and Federal Departments of Justice; and possessing a working knowledge of California State Records System in order to provide 24 hour access to Records.

UC Vaccination Programs Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs.

As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals* must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.

For more information:

UC Santa Barbara COVID-19 Information

University of California Policy on Vaccinations

* Covered Individuals: A Covered Individual includes anyone designated as Personnel or Students under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.

Equal Opportunity/Affirmative Action Statement
UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For more information:

University of California's Affirmative Action Policy

University of California's Anti-Discrimination Policy

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Privacy Notification Statement and Notice of Availability of the UCSB Annual Security & Fire Safety Report Disclosures

Application Status

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