Administrative Support Specialist, Academic Advising

This opportunity is available for the Harrisburg or Lancaster Campus

Job Summary: The Academic Advising Specialist provides specialized operational support to campus-wide academic advising initiatives. The incumbent work with director and assistant directors to create and support academic advising programming for advisors, students and other stakeholders to enhance the quality of academic advising. The position also assists with advisor assignments as well as academic advising program assessment.

Minimum Qualifications:

Bachelor's degree, at least one year of experience in a student services field such as academic advising or student success.

Licensing Requirements: Valid driver's license.

Please note that this position is required to comply with PA Act 15. You will need to present completed clearances and training certificates at the time of hire. Please visit https://www.hacc.edu/HumanResources/NewHire/index.cfm( and scroll to PA Act 15 Clearances) for more information.

Hiring Range: $33,105 - $41,381

Preferred Qualifications:

Experience in office administrative duties
Experience in professional coaching/advising.
Experience using EAB Navigate academic advising platform and/or Degree Works platform.
Supervision of student or other part-time employees

Job Specific Task List:

• Responsible for day to day implementation of retention programming in support of academic advising, include but not limited to o Assist the Director and Assistant Directors of Advising with coordinating and scheduling academic advising and registration activities. o Creates resources to assist with in-person and on-line advising and registration processes; collects and compiles data from software applications to create reports; exercises judgment and maintains confidentiality in regards to FERPA guidelines. o Coordinate workflow in the unit; complete employee paperwork such as EPAFs technology requests; communicate with IT for systems requests and trouble shooting. o Identify areas of confusion and proactively addresses them through training and communication. - (Essential)
• Serve as a key resource and support for students and help create plans of action in response to questions, challenges, and concerns. o Assess students' immediate needs and employs strategies to support students and referrals within the advising unit and across campus. o Triage student complaints and facilitate resolution. - (Essential)
• Responsible for the advisor assignment and reassignment process. o Communicate with academic schools/departments to keep updated advisor lists. o Maintain faculty advisor assignment list used for reassignments. - (Essential)
• Coordinate with Director of International Student Programs to ensure that academic advising support for F-1 international students follows federal, state and local regulations. - (Essential)
• Provide administrative support to the Academic Advising Steering Group. - (Essential)
• Hire, train and supervise student workers for the advising department college wide. o Maintain student worker training materials and resources. - (Essential)
• Provide on-going support for data collection, program assessment and reporting; collect and compile data; remain current with and maximize the use of technology for efficient processing, report generation, database creation and dissemination of communications. - (Standard)
• Maintain the advising unit webpage, Advising Home Base, advising@hacc.edu email, as well as manage advising office phone messages. - (Standard)
• Engage in professional development activities, to ensure competence in advising best practices. o Complete professional development activities including but not limited to, memberships in professional organizations; attendance at conferences, workshops, webinars, etc. - (Standard)
• Travel to HACC campuses to support transfer coaching as needed - (Standard)
• Perform other duties as assigned - (Standard)

Job Type: Full Time 12 Month

If part time, hours per week: N/A

About Us: www.hacc.edu

Our Purpose: Learning for all; learning for life.

Our Core Values: A Circle of Caring

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

• We are gateways to student success and opportunity.
• We promote respect, collegiality, and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.