Sr Director, Infrastructure & Operations

• CMDB Management: Maintain a detailed and up-to-date CMDB (Configuration Management Database) to manage assets effectively and ensure resource availability.

• Compliance and governance: Ensure all IT infrastructure practices comply with legal, regulatory, and organizational policies.

• Capacity planning: Monitor and forecast infrastructure capacity requirements to support business growth and prevent downtime.

Service Desk Management

• Ensure the service desk provides timely, effective, and comprehensive support to employees globally, addressing technical issues with precision and expedience:

• Support Procedures: Develop and implement robust procedures to uphold high service standards and ensure swift resolution times.

• User Support: Focus on enhancing the overall employee experience through efficient and user-centric service desk operations.

Audio/Visual Management

• Administer and enhance audio/visual systems, ensuring robust performance and user satisfaction, including:

• Zoom: Optimize and manage Zoom for effective communication and collaboration across the organization.

• All Company All Hands and Multi-Media Events: Lead and manage a team responsible for running corporate All Hands meetings and other multi-media events with a high-touch approach.

• Other AV systems: Maintain and improve other audio/visual systems to support meetings, presentations, and events.

Microsoft Technologies Management

• Manage and optimize Microsoft technologies to enhance productivity and collaboration, including:

• Teams: Ensure seamless integration and usage of Microsoft Teams for communication and teamwork.

• M365: Administer and optimize Microsoft 365 services to support business operations.

• Active Directory: Manage and maintain Active Directory to ensure secure and efficient access to resources.

Monitoring Systems

• Establish and maintain advanced monitoring systems to proactively identify and resolve potential issues, safeguarding the stability and reliability of IT services:

• Performance Monitoring: Monitor the performance of IT infrastructure and applications to ensure optimal operation.

• Availability Monitoring: Ensure the availability of critical IT services and systems to support business operations.

• Security Monitoring: Partner with the information security team for monitoring solutions to detect and respond to security threats.

Strategic Technology Planning

• Lead strategic technology planning initiatives, aligning IT infrastructure advancements with the company's growth objectives and long-term vision:

• Technology Roadmapping: Develop and maintain technology roadmaps to guide IT investments and advancements.

• Innovation: Identify and implement innovative technology solutions to support business growth.

Operational Capability

• Manage global IT operations with exceptional operational capabilities to support diverse and geographically dispersed teams, ensuring consistency and reliability across all regions:

• IT Service Management (ITSM): Implement best practices in IT service management, including software and hardware asset management, to streamline processes and optimize resource utilization.

• Integration: Ensure seamless integration and collaboration with the Chief Information Security Officer and business-facing technology leaders, fostering a unified and strategic approach to IT operations.

Inspection Readiness and Response

• Assist with inspection readiness and response for Alnylam Pharmaceuticals:

• Compliance: Ensure all IT infrastructure and service desk operations comply with regulatory standards and requirements.

• Documentation: Maintain comprehensive and up-to-date documentation to support inspection processes.

• Audit Support: Provide support during audits and inspections, ensuring timely and accurate responses to inquiries.

• Continuous Improvement: Implement changes based on inspection feedback to enhance compliance and operational efficiency.

Management Functions

• Lead comprehensive vendor management and MSP (Managed Service Provider) management efforts, ensuring effective partnerships and service delivery:

• Vendor Management: Develop and maintain relationships with vendors to ensure the delivery of high-quality services and solutions.

• Roadmapping: Develop and manage detailed IT roadmaps that align with broader business objectives, guiding technology investments and advancements.

• Financial Management: Oversee the financial management of IT infrastructure investments, ensuring budget adherence and maximizing return on investment.

• Team Building: Build and lead a high-performing team, fostering an environment of excellence, collaboration, and continuous improvement within the IT department.

Qualifications

• Extensive experience in managing global infrastructure and service desk teams within a high-growth environment, demonstrating a proven track record of success.

• Strong project management skills, with a history of executing complex projects effectively and efficiently.

• Expertise in cloud technologies and data center management, showcasing advanced technical proficiency.

• Excellent team-building and leadership skills, with the ability to inspire and motivate diverse teams to achieve outstanding results.

Experience Requirement

• 15+ years of progressive experience in IT Infrastructure and Operations, including:

• 5+ years in senior leadership roles (e.g., Director, Senior Director, VP).

• Proven experience overseeing enterprise infrastructure, cloud transformations, data centers, networking, and disaster recovery.

• Demonstrated success in leading service desk/support organizations and improving end-user satisfaction.

• Experience managing hybrid IT environments and driving innovation through modern technologies (e.g., cloud-native, automation, monitoring tools).

Educational Requirement

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is required.
• Master's degree (e.g., MBA or MIS) is strongly preferred.